Our Guarantee

The Honest Abe Promise

A satisfaction guarantee you can hang your hat on. We're so confident in our process that we share the risk with you — because we've earned the right to be.

The Challenge

Smartsheet Is Powerful. But Power Requires a Plan.

If you're evaluating Smartsheet — or thinking about switching from Monday, Asana, Airtable, or ClickUp — you've probably noticed something: Smartsheet doesn't work like other platforms. That's the point.

Most CWM tools are like a steakhouse. You sit down, order off the menu, and get a solid meal. They do one thing well. But ask for something off-menu — a custom workflow, a cross-department dashboard, an enterprise governance framework — and you're out of luck.

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The Steakhouse

Other Platforms

One menu. One specialty. Great at what they do, but try ordering off-menu and you're settling — or starting over.

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The Grocery Store

Smartsheet

Every ingredient. Total freedom. Build exactly what you need. But you're taking it home and cooking it yourself — unless you hire a chef.

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The Expert Chef

Four Score Solutions

You buy the ingredients. We design the menu, cook the meal, and deliver a five-star experience — custom-built for your business.

The learning curve is real. The templates help, but enterprise organizations need custom integration. That's where most implementations stall — and that's exactly the gap we close.

The Commitment

We Put Our Revenue Behind Our Confidence

Committing to Smartsheet at the enterprise level is a significant investment — hundreds of thousands of dollars in product and services. Smartsheet doesn't offer refunds, and most partners wouldn't either. We do.

"Commit to the process. If Smartsheet doesn't deliver the value we promised, we'll refund 100% of your subscription cost out of our own pocket."

How It Works

Purchase Smartsheet through Four Score Solutions. Invest in our professional services to build the solution right. Engage with us for at least six months — long enough for discovery, implementation, and a fair trial of the finished product. If after all of that you're still not satisfied, we refund 100% of the Smartsheet subscription cost.

The refund comes from us. It's funded by the services revenue we've already collected. That's how confident we are that our process works.

What's Covered

→ 100% refund of your Smartsheet subscription cost for the first year

→ Applies to net-new Smartsheet deployments and platform expansions purchased through Four Score Solutions

What's Not Covered

→ Professional services fees are not refundable — the expertise, configuration, and training are delivered regardless of whether you keep the platform. That work has value even if you decide Smartsheet isn't the right long-term fit.

Qualification Criteria

Six Conditions. Each One Maps to the Timeline It Takes to Succeed.

Enterprise implementations don't produce results overnight. These conditions aren't restrictions — they're the natural timeline of a well-run engagement. We require them because cutting corners is how implementations fail.

1

Purchase Smartsheet Through Four Score Solutions

We can only stand behind the experience when we manage the full lifecycle — licensing, configuration, implementation, and support.

Why: Proper license tier, pricing, and partner-level support from day one. No middlemen, no misconfiguration.

2

Invest in Professional Services (Minimum $80K)

This covers the full Sharpen → Swing → Sustain lifecycle: discovery, solution design, implementation, training, and enablement. Enterprise platforms require enterprise implementation — the grocery store needs the chef.

Why: Without proper implementation, Smartsheet is just a spreadsheet. The services investment is what turns it into a system.

3

Actively Participate for a Minimum of 6 Months

Attend consultations, collaborate on configuration, and use the platform as designed. A typical build takes ~16 weeks, followed by ~60 days of real-world use. Six months gives the solution a fair shot to prove itself.

Why: Enablement and adoption start at zero. It takes time to move through the LOGS cycle — Locate the target, Orient the team, set Goals, and Score the bullseye.

4

Provide 90 Days' Written Notice Before Renewal

If you're not satisfied within the first 12 months, notify us in writing at least 90 days before your Smartsheet renewal date.

Why: This ensures enough lead time for both parties to evaluate the situation fairly and explore every option.

5

90-Day Resolution Window

After we receive your notice, we work together for 90 days to address the issues. We'll fight to make it work — because we believe in the product. Tell us what's wrong, and give us a fair chance to fix it.

Why: Most dissatisfaction stems from gaps we can close. This window ensures no one walks away from a solvable problem.

6

Clean Exit

If after the resolution window the fit still isn't right, the refund is processed. All Smartsheet assets developed during the engagement are transferred to you or deleted, per mutual agreement. You can also resell remaining subscription time if applicable.

Why: No loose ends. A clean separation that respects both the investment and the relationship.

The Natural Timeline

Every condition maps to a phase in the engagement. By the time the guarantee window closes, your solution has had a full and fair runway.

Months 1–4

Sharpen & Build

Discovery, solution design, and implementation (~16 weeks)

Months 5–6

Trial & Adopt

Real-world use, enablement, and adoption measurement (~60 days)

Months 7–9

Resolve

If dissatisfied, 90-day window to address and rectify any issues

Month 12

Decision Point

Renew with confidence — or receive your full subscription refund

Why We're Confident

We've Built the System That Makes This Possible

The Honest Abe Promise isn't a marketing gimmick. It's backed by a proven methodology that we've refined over 12+ years of Smartsheet implementations:

Sharpen the Axe

Deep discovery and current-state mapping before we build anything. We define the value targets so there's no ambiguity about what success looks like.

Swing with Precision

Implementation configured around your business, not a template. Workflows, dashboards, governance, and automations built for adoption from day one.

Sustain the Forest

Ongoing enablement, adoption support, and maturity growth. Value compounds when someone is accountable for maintaining momentum.

When clients go through this process, they see value. That's why we can put a contractual guarantee behind it.

The Honest Abe Promise is available to organizations in:

Healthcare Financial Services Manufacturing Technology Retail Construction Aerospace & Defense

Common Questions

Frequently Asked Questions

What if I want to cancel before the 6-month mark?

You can cancel your Smartsheet subscription at any time — that's between you and the license terms. But the Honest Abe Promise refund requires at least 6 months of active engagement because that's the minimum timeline for a fair evaluation. A typical build takes ~16 weeks, plus ~60 days of real-world use. Canceling before that means the solution never had a chance to deliver results, and we can't stand behind an outcome that was never given a runway.

What if my team doesn't adopt the platform?

Adoption is one of the Six Lenses of ROI we measure — and it's one of the primary reasons we require active participation as a qualification criterion. Our engagement model includes structured enablement, training, and change management designed to drive adoption. If your team is struggling, that's exactly the kind of problem we solve during the engagement. The 90-day resolution window exists specifically for situations like this.

Does the refund cover both the software and the services?

The refund covers 100% of the Smartsheet subscription cost. Professional services fees are not refundable because that expertise — discovery, configuration, training, enablement — is delivered regardless of whether you keep the platform. The work product has standalone value even if Smartsheet isn't your long-term fit. That said, the refund comes directly from our services revenue, so we are putting real skin in the game.

Why is there an $80,000 services minimum?

Enterprise platforms require enterprise implementation. The $80K covers the full Sharpen → Swing → Sustain lifecycle: deep discovery, custom solution design, implementation, training, and ongoing enablement. Without that level of investment, the platform doesn't get configured properly, adoption stalls, and no one sees value — including us. The minimum ensures we can deliver the quality of engagement that actually produces results.

What happens during the 90-day resolution window?

We work together — in good faith — to identify what's not working and fix it. This could mean reconfiguring workflows, adjusting governance, running additional training, or addressing adoption gaps. We believe in the product and we'll fight to make it work for you. If after 90 days the fit still isn't right, we process the subscription refund.

Can I use the Honest Abe Promise if I'm already a Smartsheet customer?

The promise applies to Smartsheet subscriptions purchased through Four Score Solutions. If you're an existing Smartsheet customer looking to expand or migrate your license through us, the promise can apply to the new subscription. If you're already purchasing through another partner or directly from Smartsheet, we'd need to transition the resellership first. Reach out and we'll walk you through the options.

Ready to See What Smartsheet Can Do?

Start with our free Value Readiness Assessment to see where your ROI gaps are — or book a conversation to learn how the Honest Abe Promise applies to your organization.

Find Your Score → Start a Conversation

This policy is governed by the laws of the State of Nevada. Full terms, including eligibility criteria and dispute resolution procedures, are included in every executed order. In the event of a dispute regarding refund eligibility, Four Score Solutions retains the right to make a final determination based on the criteria outlined above.